Self-Employed – Drop shipping Business
|Founder / Operations Manager
Lagos, Nigeria
Summary
Led all aspects of a drop shipping e-commerce business, optimizing operations and leveraging data to drive performance and customer satisfaction.
Highlights
Managed end-to-end business operations, including sourcing, fulfillment, and delivery, ensuring seamless product flow and customer satisfaction.
Resolved customer inquiries and order issues, coordinating effectively with suppliers to maintain operational efficiency and positive customer relations.
Tracked and analyzed revenue, cost, and profit to monitor business performance, identifying key metrics for strategic decision-making.
Identified critical product trends and customer demand patterns through data analysis, informing inventory and marketing strategies.
Improved delivery efficiency by optimizing dispatch options, resulting in faster service and enhanced customer experience.
Reduced order errors by implementing a sizing guide and enhancing customer communication, leading to improved satisfaction and fewer returns.